Oh, So Many Questions! Look Here For Answers.

I own a store! Do you wholesale? 
Hey, that's great! Wholesale pricing is available for buyers who are interested in one-of-a-kind work for their shop or gallery. I require a minimum order of $650 the first time you order. After that, the minimum drops to $350 for subsequent orders when you restock.

Do you consign? 
No. Please don't ask. If you do then I'll have to tell you the sad story of the well-regarded show organizer and store owner in Long Beach CA who never paid me for well over a thousand dollars worth of sold consigned inventory, kept the inventory that was left, then closed her store and disappeared with my inventory. I really hate telling that story. Don't make me do it. The moral of that story is, no. 

What if I'm allergic to base metals?
I use nickel free, eco silver (sterling) for ear wires on all sterling, copper and bronze earrings. Niobium earwires can be substituted upon request - at no extra charge - for those who can't tolerate sterling.

Do you take custom orders? What if I have financial issues and cancel? 
I do! To secure a spot on my shop calendar and for work to begin, I take a 50% retainer, with the balance being due in full before shipment of your item. Your retainer is not refundable even if you cancel the order later. It covers materials I may have to special order to fill your request and the valuable time I spend designing or preparing to create your order. 


Do you accept returns?
 
I do not accept returns or exchanges.  Please read the item description carefully before you buy, especially when it comes to color, materials, and measurements. 

All sales are final.

What's your shipping schedule?

I ship orders every Monday and Friday. Orders are all sent USPS first class, insured, with tracking which is given to you so you may track the status of your shipment.

What if it disappears after you mail it?

If there is a problem, please contact me so that I can assist you in filing a claim and resolving it. The sooner the better. 

I do not offer refunds for or replace items that are confirmed as being delivered and then stolen from your mailbox or porch as I have no control over the security of your delivery area. 

When you select your shipping rate, you have the option to select either First Class or Priority shipping with Signature Required for an extra $3.05 (PO rate). If mail theft is an issue where you live, I encourage you to choose this option.


Payment

I accept credit cards and PayPal through my Shopify store. 


A note about culture, appreciation, and appropriation: 

I've spent a lot of time unpacking my relationship with cultural appreciation vs. appropriation, especially as it relates to art and marketing. It is an active, ongoing, process. Every piece I make involves deliberate choices based on the commitment to stay in my own lane and fully explore the inspiration from my own cultural, religious and ancestral/family makeup. There is an inherited tradition I am exploring in my work, which is also deeply inspired by the unique Angeleno culture that surrounded me for almost 25 years, before my move to the PNW.  As a maker and a retailer, I try to move respectfully around the spaces that I personally inhabit and to fix it when I screw up.

Do you donate to charities? Can I have a piece for my auction?

1. Yes, I do donate work to charity. 

2. No, you can't just have a piece for your charity or auction. Please don't approach me at a show and expect to take a piece that day.

Please send me an official request from your 501c3 non-profit, on your official letterhead. Include an explanation of why you feel my work and aesthetic fit into the mission statement of your non-profit. I will determine if we're a good match and notify you of my decision.
or
You can buy a piece from me at full price at any time in the calendar year and I will happily give you a receipt for your purchase. You can then deduct the sale price from your own taxes and donate the item to your charity of choice for auction. This is a win/win/win all around. My accountant says so. 

Anything else?

You can contact me for queries, further questions, or issues at: maia (dot) rainwood (dot) design AT gmail (dot) com 

Thank you!