Oh, So Many Questions! Look Here For Answers.

I own a store! Do you wholesale? 
Hey, that's great! Wholesale pricing is available for buyers who are interested in one-of-a-kind work for their shop or gallery. I don't do line sheets. We can make multiples of pieces but don't really do super big production runs. I require a minimum order of $500 the first time you order. After that, the minimum drops to $250 for subsequent orders to restock.

Do you consign? 
No. 

What if I'm allergic to base metals?
I use nickel free, eco silver (sterling) for ear wires on all sterling, copper and bronze earrings. 

Do you take custom orders? What if I have financial issues and cancel? 
I do! To secure a spot on my shop calendar and for work to begin, I take a 50% retainer, with the balance being due in full before shipment of your item. Your retainer is not refundable even if you cancel the order later. It covers materials I may have to special order to fill your request and the valuable time I spend designing or preparing to create your order. 


Do you accept returns?
 
I do not accept returns or exchanges.  Please read the item description carefully before you buy, especially when it comes to color, materials, and measurements. 

All sales are final.

What's your shipping schedule?

I ship orders every Monday, Wednesday, and Friday. Orders are all sent USPS first class, insured, with tracking, which is given to you so you may track the status of your shipment.

What if it disappears after you mail it?

If there is a problem, please contact me so that I can assist you in filing a claim and resolving it. The sooner the better. 

I do not offer refunds for or replace items that are confirmed as being delivered and then stolen from your mailbox or porch as I have no control over the security of your delivery area. 

When you select your shipping rate, you have the option to select either First Class or Priority shipping with Signature Required for an extra $3.05 (PO rate). If mail theft is an issue where you live, I encourage you to choose this option.


Payment

I accept credit cards and PayPal through my Shopify store. 


A note about culture, appreciation, and appropriation: 

I've spent a lot of time unpacking my relationship with cultural appreciation vs. appropriation, especially as it relates to art and marketing. It is an active, ongoing, process. Every piece I make involves deliberate choices based on the commitment to stay in my own lane and fully explore the inspiration from my own cultural, religious, and ancestral/family makeup. There is an inherited tradition I am exploring in my work as well as inspiration from my own lived experience and surroundings. As a maker and a retailer, I try to move respectfully around the spaces that I personally inhabit and to fix it when I screw up.

Do you donate to charities? Can I have a piece for my auction?

1. Yes, I do donate work to charity. 

2. No, you can't just have a piece for your charity or auction so don't approach me at a show and expect to take a piece that day. You'll need to send me an official request from your 501c3 non-profit, on your official letterhead. I will determine if we're a good match and notify you of my decision to donate or not.
Maia & Rainwood Designs
PO Box 83503
Portland, OR 97283
or
You can buy a piece from me at full price at any time in the calendar year and I will happily give you a receipt for your purchase. You can then deduct the sale price from your own taxes and donate the item to your charity of choice for auction. This latter option is a win/win/win all around. My accountant says so. 

Anything else?

You can contact me for queries, further questions, or issues at: maia (dot) rainwood (dot) design AT gmail (dot) com 

Thank you!