FAQ

5/1/20 COVID-19 UPDATE
Your items are cleaned and polished prior to packing, and I am regularly sanitizing all work areas, as well as hand-washing, wearing a mask and gloves while I handle your items and pack them. 

Right now I am about 7-10 days from order to shipping, simply because of the challenges in navigating this very changed landscape. 

I own a store! Do you wholesale? 
Wholesale pricing is available for buyers who are interested in one-of-a-kind work for their shop or gallery. I don't do line sheets or big production runs. I require a minimum order of $500 the first time you order. After that, the minimum drops to $250 for subsequent orders to restock. Please email me to talk further. 

What if I'm allergic to base metals?
I use nickel free, eco silver (sterling) for ear wires on all sterling, copper and bronze earrings. 

Do you take custom orders? 
I do! To secure a spot on my shop calendar and for work to begin, I take a 50% retainer, with the balance being due in full before shipment of your item. Your retainer is not refundable even if you cancel the order later as that covers materials I may have to special order to fill your request and the valuable time I spend designing or preparing to create your order. 


Do you accept returns?
 
I do not accept returns or exchanges.  Please read the item description carefully before you buy, especially when it comes to color, materials, and measurements. 

All sales are final.

What's your shipping schedule?

I ship orders every Friday. Orders are all sent USPS first class, insured, with tracking, which is given to you so you may track the status of your shipment.

What if it disappears after you mail it?

If there is a problem, please contact me so that I can assist you. The sooner the better. 

I do not offer refunds for or replace items that are confirmed as being delivered and then stolen from your mailbox or porch as I have no control over the security of your delivery area. 

Payment

I accept credit cards and PayPal through my Shopify store. 

A note about culture, appreciation, and appropriation: 

I've spent a lot of time unpacking my relationship with cultural appreciation vs. appropriation, especially as it relates to art and marketing. It is an active, ongoing, process. 

Every piece I make involves deliberate choices based on the commitment to stay in my own lane and fully explore the inspiration from my own cultural, religious, and ancestral/family makeup. There is an inherited tradition I am exploring in my work as well as the inspiration that comes from my own lived experiences and surroundings. As a maker and a retailer, I try to move respectfully around the spaces that I personally inhabit. I will always listen and I try to fix it when I screw up. 

Anything else?

You can contact me for queries, further questions, or issues at: maia (dot) rainwood (dot) design AT gmail (dot) com 

Thank you!