FAQ

SHIPPING

1. Shipping is included in the cost of your item and all packages ship via Priority Mail. 

2. Fulfillment is running about 3-5 days from you placing the order to me getting it out the door. I don't rush ship. 

3. Please opt in to any shipping tracking/text updates offered to you during the checkout process so you can keep track of your package once it leaves my hands.

Do you take custom orders? 
I do!  I take a 50% retainer to insure your spot in my shop calendar and for work to begin, with the balance being due in full before shipment of your item. Your retainer is not refundable even if you cancel the order later as that covers materials I may have to special order to fill your request and the time I spend designing and preparing to create your order.

 

I own a store! Do you wholesale? 

Wholesale is temporarily unavailable, I hope to offer it again soon! 

Do you accept returns? 
I do not accept returns or exchanges.  Please read the item description carefully before you buy, especially when it comes to color, materials, and measurements. 

All sales are final.

What if my package disappears after you mail it?
Once your package leaves my hands, it is out of my hands. I do not offer refunds for or replace items that are confirmed as lost by the USPS or that have been delivered but subsequently stolen from your mailbox or porch. If, on the other hand, something goes astray due to my error (mislabeled shipping, etc) of course I'll replace it at no cost to you. 

Payment

I accept credit cards through my Shopify store. 


Privacy
I will never ever save or sell your information. Shopify has their own policies, however. If you live in CA and want more info, you can click here on how to opt out of that.

A note about culture, appreciation, and appropriation: 
I have a strong commitment to staying in my own lane. I explore the inspirations that come from my own cultural, ethnic, and ancestral connections, and in how they have been shaped by my own lived experiences. 

Anything else?
You can contact me for queries, further questions, or issues at: maia (dot) rainwood (dot) design AT gmail (dot) com 

Thank you!